If you have any problem with the parcel that you receive from us, please read this page so you would know what to do.
✤ To avoid hassle for both the seller and the buyer, please record yourself unboxing the parcel.
✤ The video must have the clip of the buyer opening the courier pouch.
✤ Video must have no cuts and fast forwards.
✤ After removing the bubble wrap, show all of the products to the camera from top to bottom, left to right.
MISSING ITEM(S) ⏐ WRONG ITEM(S)
⎯ Send us the video proof on our email (merchbyroyal@gmail.com for merch ⏐booksbyroyal@gmail.com for books) with the subject email 'MISSING ITEM' / 'WRONG ITEM'. The body of the email must consist of the following;
Name:
Order No:
Missing/Wrong Item(s):
If you wish to have a refund, send us your GCash account details and we will send you the amount of the missing item/wrong item.
But if you wish to receive the missing item or the right item, then please include your shipping address in the email. Our shop will shoulder the shipping fee.
For the wrong item(s) that you receive, you must ship them back to us. Don't worry because we will handle the shipping fee.
But if you wish to receive the missing item, then please include your shipping address in the email. Our shop will shoulder the shipping fee.
Please do take note that before we take any action about your concern, we will review the video first.
